If you suffer from a heart condition, high blood pressure, or any other physical problem that requires you to avoid stress, purchasing a computer system from CompUSA could prove hazardous to your health!!!
Trying to get even the simplest of warrantee problems solved is such an exercise in frustration that the healthiest of mortals needs a valium after disconnecting from CompUSA "Technical Support" (an oxymoron if ever there was one!).
It is truly a shame. In the author's personal opinion, CompUSA excels in their sales department. They offer reliable and reasonably priced products, and their sales personnel generally know what they are talking about.
Maybe CompUSA's machines are so reliable that they don't get much experience with repairs. Perhaps they are subcontracting their service work to the lowest bidder. It could be that aliens have landed and CompUSA "Technical Support" has been taken over by the Pod People. I have no idea why, but CompUSA "Technical Support" STINKS!!!! I am talking smells worse then three day old road kill in August, STINKS!!!!!!! Their entire service structure seems designed to aggravate you to the point that you just give up trying to enforce the terms of your warranty.
The following link will take you to The Great Monitor Saga (updated) and from there to numerous other CompUSA tales of woe. If you are thinking of making a purchase from CompUSA you might want to read these stories. If you already own a CompUSA product you might want to read these stories. If you are just bored and looking for a laugh, you might want to read these stories.
If you have your own CompUSA horror story click here and send your tale to us. We will post it below with the others.
CompUSA has almost no competition in many parts of the country, including ours. They have virtually cornered the market in retail outlet computer sales in some areas. They are not going to change how they handle service requests unless their customers YELL!!!!!!!!!
If ours turns out to be a unique experience, then this page will not grow beyond our original story. We suspect though that where there is one such sad story, there are others. If so, post them here!!!!!
Tom Rategan's CompUSA Horror Story
Another CompUSA Run-a-'round
The Great Monitor Saga (updated)
Shafted On Software
"Free" Tech Support Costs A Bundle
Stall 'til the Warranty Expires
CompUSA Fails To Fix Fax
Lard Butt Looses Laptop Sale
Fired Employee Flames!
Laptop Lost In Limbo
Printer Service Plan a Pain
CompUSAs Solution - "Sue Us"
Look In The Box Before You Buy
Short But Surly
CompUSA Passes On Private Info
Service Still Sucks
Re-selling Returned Merchandise
Massive Monitor Mess
And Yet Another Worthless Warranty
Yet More Warranty Woes
Grand Pubah of Lackasupport
Unemployment Line Preferable To Comp USA Job
Shrink Wrap It For The Suckers
A Year And A Half In A Hell Hole
Are These Guys On Heroin?
Same Problem, Over, And Over, And Over, And Over ...
Just Another Sad Tale...
CompUSA a.k.a. "FALSE ADVERTISERS"
STILL Waiting For Repairs On Brnad New Machine
This Is A Horrible, Horrible Company
Say No To CompUSA
Bad Battery Results in Gutted Laptop
Duped On Display
Want Your Computer By Christmas? maybe Next Christmas
CompUSA's Effect On Customer's Blood Pressure No Joke!
Oh, You Wanted It to Work?
An Employee And A Customer
Watch those rebates
An Ex-CompUSA Manager gets even!!
CompUSA Complaint Forum
It's got to break in 14 days at CompUSA!
Secrets of CompUSA from a former employee
A compusa employee story
Customer Service Fiasco
COMP USA lawsuit
Compaq will never have my business again
Early CompUSA problems
Compusa in Henderson Nevada truly sucks
My horror story - email sent to CompUSA 2 times - no reply
Another Horror Story for Comp USA
I too have troubles with Comp Usa
CompUSA service????, An oxymoron
Another CompUSA Horror Story
My own CompUSA Horror Story
A public service message for the unwary buyer - YOU !
How revealing your story is
CompUSA Horror Story
Another compusa story!
CompUSA - An exercise in futility
Compusa my story..
CompUSA's Return Policy on Defective Merchandise SUCKS! And Ripps Off Consumer
Another comp USA sucks story
I too spent thousands $$$ at Comp USA
KENTUCKY COMPUSA SUCKS!
CompUSA horror story
CompUSA blues - glad it's not just me
Compusa TAP Horror Story
My story, ignore the spelling
CompUsa Phony Sale Ads
do you know, other CompUSA complaint corners are popping up all over