From: JoeyC12077@aol.com
Message-ID: <88.b4be886.2de66afb@aol.com>
Date: Wed, 26 May 2004 17:49:47 EDT
Subject: Compusa TAP Horror Story
To: CyberPagan@OutoftheDark.com


I'm a special needs student at a high school in upstate new york.  I use my laptop everyday for classnotes and homework, so as you can imagine, i need a computer to umm. . . LIVE. So i went to compusa and bought a HP Pavilion zt 1250 notebook computer.  The sales rep suckered me into a 500 TAP plan which was ok for the first year, because I used HP service.  But when that expired, i learned that Compusa service sucked. I will admit that my computer most likely gets more use than the average PC, but I am careful.  Now some of the problems were handeled promptly.  but most of them were useless.  Sometimes they didn't even fix what i needed them to fix.  and they started to take my parts out of my computer and put USED parts in their places without documenting that.  I brought in my notebook pc on March 20th, 2004 because the backlight inverter died, the microphone didn't work and the display had dead pixels in it.  19 days later, i recieved the unit back. the screen was not replaced, but everything else was.  The problem that i have with the service is that it took nearly 20 days to fix it.  12 of these were business days, in which i had no computer for school and could not do much of anything for school.  My parents even explained my case to them and they still didn't do anything.  Then two weeks later, while closing my notebook, the backlight didn't turn back on, even when i brought it back up from standby.  3 days later they gave it back to me, but they didn't do much of anything, because it had the same problem.  Worst of all, the unit was physically bent by compusa!!!! Someone please tell me how they were able to screw me out of $500dollars and took advantage of a high school student that needs the notebook to function!!!!
 
<If anyone can get me any help from COMPUSA or anyone else, please email me at joeyc12077@aol.com> <I'm also open to any good abuse stories on compusa's part>