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Date: Tue, 13 May 2003 15:49:16
-0400
This is the letter i just sent compusa, i thought you might want to post my story on their also. The funniest part of it all was when the master tech told me he had never seen windows go to a blue screen from a driver conflict. I sarcastically laughed in his face to the point that spit came out of my mouth. Anyway, here is the letter: About 7 years ago, i bought
a aptiva ibm computer in which the processor burnt up 3 times in three
years. In dealing with this whole ordeal i found that compusa's tech support
and service was the absolute worst of any that i have ever encountered.
Soon after the world war it took to get my processor replaced for the third
time compusa announced that there had been a bad batch of motherboards
sold and mine was one of them. Soon after that the pensacola branch of
compusa went out of business. This past experience was the reason i had
not shopped at compusa in almost seven years until today. Now today, i
bought a sound card, speaker system, and a new
dvd/cd rom. I was asked if i wanted compusa to install it. I said no due
to the fact that i have many important things that run on my computer and
i couldn't afford for it to be down for that long. I came home and everything
went fine as far as installing things until i installed my sound card.
Once i loaded the sound card drivers and restarted, i got about halfway
through the boot process and i got a blue screen. I wanted to reboot into
safe mode however i had a usb keyboard that was not working also due to
the sound card drivers. Well, thinking that service at compusa had improved
in the last 7 years or so, i took it all up to compusa here in tallahassee
and told them everything and how i had followed the manual exactly and
had problems. The first response i recieved was that "I have been working
on computers for 20 years and never seen windows go to a blue screen
just from a driver conflict, you must of done something wrong" This was
a direct quote from Keith Gieman, the master technician of the tallahassee
branch. Then they refused to look at it because i had opened the package
to the sound card. I then pleaded for them to connect a ps2 keyboard to
my computer so that i could just get it to boot into safe mode and delete
the driver. I was told i could purchase a ps2 keyboard for 15 dollars on
aisle whatever. I then was forced to purchase the keyboard, drive home,
and uninstall the driver myself (took almost 2 minutes total to do and
about 15 just to drive home). I then promptly took out the dvd/cd rom,
boxed up the speakers and sound card and returned all of it for which i
paid a 15% restocking fee. I found that the sales staff at compusa was
more than helpful at your store, however, once again your uncourteous technical
staff (tech support manager Keith Hall) has ruined my compusa experience.
I would like compusa to know that the 15% restocking fee will be the last
dollars that they will ever recieve from my company or myself personally
and i would like them to know that for a second time it is directly related
to your technical support being unwilling to help their customers.
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