Re-selling Returned Merchandise

From: "Thomas Evans" <tevans@interthreat.com>
To: <CyberPagan@OutoftheDark.com>
Subject: CompUSA problem
Date: Wed, 26 Jan 2000 11:13:36 -0600

Please post this on your site:

Last week I visited CompUSA.  I purchased a Maxtor Diamond Max Plus 13.6 gig hard-drive, an I/O Data 56X cd-rom, I/O Magic V2 PCI sound card, and a BestData MACH 2 PCI Modem. The hard-drive was shrinkwrapped, so I assumed that it was brand new.  The day before yesterday I assembled my computer.  Upon opening my hard-drive box I discovered that all of the components' bags had been opened previously.  The static protected bag on the hard-drive bag had been opened, as well as the bag containing the attaching screws and cable.  It looks like they took someone's returned hard-drive, re-shrinkwrapped it and sold as new to me.  I took it back and there was no problem exchanging it but just the idea of them re-wrapping their returned products until someone finally accepts them is unacceptable to me.

This morning I discovered that the modem I purchased that same day is broken.  I will return that tonight.  I can give it commands and get result codes, but when I attempt to dial it says NO DIALTONE.  I assure you that the phone line is connected to it properly also.

It seems to me that CompUSA is in the business of selling whatever they can regardless of its quality.  Furthermore, all the CompUSA's in my area are no longer answering the phones due to the "holiday season" according to the recording.  It's January 26.  Christmas returns should be done.  What holiday is it?  This is absurd.  They need to hire more people instead of cutting costs by not answering the phone!

Thanks for putting up this site.  For an unknowledgeable customer CompUSA must be hell!

Thanks,

Thomas Evans