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From: "Knaz, Oleg" <Oleg.Knaz@Aspeon.com>
CompUSA #371, Phone 215-824-2888
On 12/10/00 I bought a Compaq Presario model 12XL300 notebook computer. At the time of purchase, I was told it had active matrix display. There was also a written description on the counter saying that this model comes with the active matrix monitor. I did not expect any tricks so when I came home I removed UPC code from the box and mailed my rebate form along with it to Compaq. Next day, I found out that it really had an HPA screen. So I decided to get what I initially wanted - active matrix model. I felt like being cheated. When I came to the store and asked them to exchange it for the model I really need because I work a lot writing code and need the better active matrix screen, they refused to exchange it on the ground that UPC code was removed. However, I told them I wouldn't do it hadn't they misinformed me. Now, everyone should not to trust CompUSA sales people. First they lie to you by selling something you wouldn't otherwise buy. Then, you end up with the item you cannot use. My advice is to check all specifications and not to trust them. Oleg Knaz
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