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Date: Wed, 18 Jun
2003 18:23:39
-0700 (PDT)
I purchased a Compaq
PC Pkg.
on 9/29/02 - 4 days later after it crashed, I tried to get an exchange
and the store manager refused. He wanted to check it out first. My
options
were to buy a service contract or pay him 15% for restocking...Later I
learned, their policy is just the opposite, but I am sure their store
manager
gets a bonus on service contracts. Since that time I have had 3 hard
drives,
2 replaced plus the original. I actually received more help from Compaq
direct than CompUSA. Now it has been in the shop for over a month and
after
it was returned, I have spent more time running to their location here
in Memphis for them to dilly dally around. They have assured me that I
will be taking care of and they were sorry for the past. To Late
- I have already filed a complaint again them directing it at their
headquarters
in Dallas, Texas, plus written Hal Compton the CEO to get a
refund....At
first all I wanted was an exchange, now I am going to keep going until
I get satisfied. What a joke which is not funny and I will continue my
fight until I get what I want as a customer.........Being of German
decent,
I will continue my battle or maybe have a heart attack trying, but I
will
be heard as long as I keep fighting for a simple purchase that has
become
a nightmare...I wish I would have known about your site before I even
walked
into a CompUSA, however in the Chicago area, where I previously lived,
they were very customer oriented....Kind of a reverse for a Southern
City
like Memphis, Tennessee.
Richard (Rick) A.
Brown
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