Pro 4 By Qualcomm
Hazardous To Your Mailing List's Health!!
have encountered a major bug that rendersEudora Pro 4 virtually useless,
and extremely damaging, to any small business that attempts to use multiple
multiple address books in Eudora Pro 4. They are all individually
named and contain anywhere from several hundred to several thousand addresses
each. The bug we have encountered results in the mislabeling of outgoing
mail. If an entry is selected in one address book, and an entry with
the same nickname, but a different IP, exists in another address book higher
on the list, the entry from the first address book, NOT the one selected,
is added to the outgoing mail. This frequently results in mis-sent
mail when you do a mass send to an entire address book. This can
also cause someone from a "Remove" address book to receive
unwanted mail (a good way to lose your provider!).
Presenters address book. Highlight the entry "MrSmith". This
shows Mr. Smith's e-mail as being "MrSmith@aol.com". Select
"To:" and you SHOULD get a new message addressed to "MrSmith@aol.com",
however, if there is a "MrSmith" in the Vendors address book with the e-mail
"MrSmith@juno.com", it is THAT address which will appear on theoutgoing
mail, NOT the one you selected (even if the Vendors address book is closed).
While this flaw is noticeable in individual mailings, it does not present
itself in mass mailings until the damage is done. This bug is further
exacerbated by the fact that there is no way to alphabetize or reorder
multiple address books.
"warranty" in hidden in the program box, which, once opened, is not returnable.
this big cockroach of a bug when an individual requested that we change
her address from her work to her home email address. We moved her
work address to our remove list, and added her home address to the Attendees
list, but she kept getting our mailings at her work address. Fortunately,
she is a kind and patient woman, and did not complain to our provider that
we were sending unwanted mail to her job.
we finally found out what was wrong, we were devastated. Getting
these address books set up in Eudora Pro represented three solid weeks
of effort with all of us tackling the project. All our address books
are now hopelessly mangled. We have removed tons of addresses we
THOUGHT had failed, only to find them valid after all. We have to
go back to square one to repair our lists.
this situation became apparent, I went to the Eudora Pro homepage.
I thoroughly searched the site for some reference to this bug. There
was none. There was an "update" (bug fix #1) which I downloaded and
installed. It didn't fix the problem, but it did cause the tool bar
in our mailer to disappear. At least how to restore the tool bar
was explained on the Eudora site. Finding nothing relating
to this serious problem anywhere on Eudora's web site, I tried to contact
Eudora Pro Tech Support. 90 days FREE technical support is included
in the purchase of Eudora Pro. I e-mailed a detailed explanation of the
problem to the tech support address. I received an automated response
which was the information that I had just read on the website. I
responded to that e-mail with another detailed explanation of the bug.
After waiting 2 days for a response and getting none, I decided to try
calling Eudora to get our "FREE" tech support. Tech support does
not have a toll free number, it is a toll call, so the term "free" is relative.
On my first call, I was transferred to "registration", put on hold for
20 minutes, then finally registered. This was particularly annoying
do to the fact that I had already filed out and sent the annoying pop up
registration that comes embedded deep in the bowels of the program just
to make it go away. After providing my name, address, phone number,
hair color, shoe size, etc. to a person who only gave me her first name,
I was finally transferred to the tech support division, where they promptly
hung up on me without even answering the phone. Needless to say,
I was not a happy woman. I decided not to call back right away because
profanity over the telephone is a misdemeanor in the state of Virginia.
day, after 20 minutes of automated phone system antics, having to register
AGAIN (they had no record of my life history they had chronicled the day
before), all while I paid the toll charges of course, I was FINALLY connected
to a person in tech support named "Steve".
our problem to Steve and he was not at all surprised by the difficulties
we were having with Eudora Pro 4. He explained that I was not the
first person to complain about this bug, and that there was not anything
much to be done about it until engineers released a "fix" (anybody else
notice how computer users language is starting to sound more and more like
a conversation between drug addicts?). He suggested that we move
all but the address book we were using into a different directory until
we needed them, effectively limiting Eudora to a single address book.
Since this was the temporary fix I had already figured out for myself,
the time and money I spent contacting tech support was totally wasted.
I asked Steve why Eudora did not warn customers about this serious problem
on their website. I asked Steve how Eudora could let people go on
using multiple address books (a major selling point of the program)
when Eudora knew that doing so could result in disaster. Steve had
no answers, and suggested that I talk with someone in their corporate offices
since he only fixed problems where the customer was being stupid, not the
program (he did say this in a more polite fashion like "you should address
this problem with our engineering department, they deal with issues where
the program is actually at fault instead of the user).
the number Steve gave me and left another voice mail message that probable
gleefully erased itself after I hung up. If it didn't, it might
as well have for all the good it did me, no one called back.
point I was thoroughly disgusted. I decided to investigate Eudora,
and the company that owns them, Qualcomm. I wanted to know who was
responsible for perpetrating this kind of scam on thousands of unsuspecting
users. I began by visiting their corporate
thing I noticed was that all 15 corporate officers profiled were men; white
men. Not a woman or a person of color among them. Is the fact
that Qualcomm's directors are all white males relevant to the fact that
Qualcomm continues to distribute a harmful program and refuses to warn
the public about it? Maybe, maybe not ... all I know for certain
is that I was not surprised to see the faces of 15 smiling good 'ol boys
staring back at me when I went to see who was giving folks the shaft.
a ton of e-mail addresses off their website and mass mailed our complaint
to everyone who looked like they might care. Shortly thereafter a
woman (of course) was assigned to look into our problem. Anita Hix
with Eudora Product Line Management called and took extensive notes regarding
our case. She promised to get back to me. A week later I received
interesting e-mail from Ms. Hix. In it she explains very politely
that we are thoroughly screwed. She suggested that a "beta" version of
4.1 MIGHT be released soon, and that it MIGHT solve the problem.
denied that Eudora was aware of the problem until I informed them of it.
Evidently, I am supposed to believe that "Steve" in tech support was lying
when he explained that he was familiar with the bug. If you read
e-mail from Ms. Hix , it is clear that "Steve" got reamed a new one
for telling a customer the truth. I eventually received several other
suggestions from tech support regarding how to use our address books until
a "fix" was made available, all of which are an unworkable, time consuming,
pain in the ass.
time we wish to use another address book, we must close the program, open
explorer, and shuffle the address book files in and out of another directory.
Since you can cook a box of mac and cheese in the time its takes for Eudora
to open anyway, this is not a great option. The other wonderful idea
was to search through all our address books (all 14,000 entries total)
and somehow make sure that no two names were the same. Then we only
need open and manually check every address book for duplicates each time
we want to make a new entry. This is about a 15 minute process.
today (8/10/98, over a month after our initial complaint) there is still
no mention of this terrible defect in Eudora Pro 4 on their website.
The current beta version of 4.1 doesn't fix the fault either. Qualcomm
continues to knowingly distribute an extremely flawed product and they
are relying on their "as is" licensing statement to protect them.
This is a situation that is becoming epidemic among software manufactures,
and one that needs to be changed. What started out as a protection against
people making copies of programs, then returning them to the store for
a refund, has turned into a license for companies like Qualcomm to sell
useless junk to unsuspecting consumers.
"we have the right to sell crap that doesn't
work, and we are not liable for any damage it does" attitude is deplorable.
This is especially true because their broad warranty disclaimers are not
advertised, but in fact hidden from the consumer untilafter the purchase
is made. We have included what they laughingly refer to as a "warranty"
below. We have also taken the liberty of translating the legalese
used by Eudora in an effort to conceal the fact that they offer no warranty
the print to a size that can actually be read.
|Use of the Eudora software and
other software and fonts accompanying your license (the "Software") and
its documentation are governed by the terms set forth in your license.
Such use is at your sole risk. The Software and its documentation
(including this manual), and QUALCOMM's software maintenance and extended
maintenance, if applicable, are provided "AS IS" and without warranty of
any kind and QUALCOMM AND ITS LICENSORS (HEREINAFTER COLLECTIVELY REFERRED
TO AS "QUALCOMM") EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE AND AGAINST INFRINGEMENT, QUALCOMM
DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET
YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED
OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED.
FURTHERMORE, QUALCOMM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING
THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE OR ITS DOCUMENTATION
IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE, NO
ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY QUALCOMM OR A QUALCOMM AUTHORIZED
REPRESENTATIVE SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE
OF THIS WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF
IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY.
UNDER NO CIRCUMSTANCES INCLUDING
NEGLIGENCE, SHALL QUALCOMM, ITS LICENSORS OR THEIR DIRECTORS, OFFICERS,
EMPLOYEES OR AGENTS BE LIABLE FOR ANY INCIDENTAL SPECIAL OR CONSEQUENTIAL
DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING
OUT OF THE USE OR INABILITY TO USE THE SOFTWARE OR ITS DOCUMENTATION, EVEN
IF QUALCOMM OR A QUALCOMM AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES . SOME JURISDICTIONS DO NOT ALLOW
THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY.
In no event shall QUALCOMM's total
liability to you for all damages, losses, and causes of action (whether
in contract, tort, including negligence, or otherwise) exceed the
amount paid for the Software and its documentation.
" The Software and its documentation (including this manual), and QUALCOMM's
software maintenance and
extended maintenance, if applicable, are provided "AS IS" and without warranty
of any kind "
"As is"..... as in buying a used car from the backyard of a guy named Bubba.
"QUALCOMM AND ITS LICENSORS (HEREINAFTER COLLECTIVELY REFERRED TO AS "QUALCOMM")
EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND AGAINST INFRINGEMENT"
Just because we advertise certain program features, and make millions selling
our program based on those features, it doesn't mean any of them actually
"QUALCOMM DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE
WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL
BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE
It is likely that our product may not work the way we advertised it would,
and we don't have to fix it if it doesn't.
" FURTHERMORE, QUALCOMM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING
THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE OR ITS DOCUMENTATION
IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE, "
Anything we wrote on the box, or in our advertising literature, designed
to get you to buy our product, may be an out and out lie.
" NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY QUALCOMM OR A QUALCOMM
AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE
THE SCOPE OF THIS WARRANTY."
Anything one of our employees or representatives tells you may be an out
and out lie.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO
THE ABOVE EXCLUSION MAY NOT APPLY.
You may live in a state where our actions are criminal, not just unethical.
"UNDER NO CIRCUMSTANCES INCLUDING NEGLIGENCE, SHALL QUALCOMM, ITS LICENSORS
OR THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INCIDENTAL
SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS,
LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND
THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE
OR ITS DOCUMENTATION"
Nanananananaaaaa... you can't sue us when our program eats your data, and
EVEN IF QUALCOMM OR A QUALCOMM AUTHORIZED REPRESENTATIVE HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES .
Even if if knew our program was going to eat your data (and they at least
do by now) you can't sue us.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY.
There are some states where we can't get away with this.
In no event shall QUALCOMM's total liability to you for all damages, losses,
and causes of action (whether in contract, tort, including negligence,
or otherwise) exceed the amount paid for the Software and its documentation.
If you live in a state where you can sue us, all we have to give you is
your money back
"With more than 18 million users worldwide, Eudora rules the planet with
the world's most powerful and easy-to-use email client software." on its
In reality, Qualcomm
is selling a product that requires disclaimers like the one above, AND
THEY KNOW IT!
They don't care
if you waste hundreds of hours of your time trying to repair damage they
KNOW can occur to your data, as long as they are not held liable.
This is a perfect
example of the consumer abuse that so often occurs in the software industry.
We are paying companies to be their unwitting beta testers and it needs
We have filed a
formal complaint with the Virginia Attorney General's office regarding
Qualcomm's continued defrauding of the public, and we encourage every other
Eudora user to do the same in their own state of residence. We will
continue to be victimized by unscrupulous software manufactures as long
as we allow ourselves to be.