"InfoTechnologies Incorporated" <firstname.lastname@example.org>
I purchased a Compaq Laptop Computer on March 13,2002. Immediately after delivery, it started giving problems. It was serviced several times by the Retailer who could not solve the problem and referred me to the Compaq Service Centre.
Compaq serviced my computer on 3 occasions over a period of 7 days and the problem was not solved. On all these occasions, I had to leave the laptop in the custody of Compaq.
On May 09, 2002 I went to the Compaq Service Centre to collect the machine and found that their engineer had copied all my confidential files into their own computers. These files are normally locked by a password but I had to give the password in writing to Compaq at the time of depositing the computer.
Being an Overseas Placement Consultant, I have professional and personal details of 100\'s of I.T professionals, including some Compaq employees, stored in my computer. I felt that copying my data files without my authorization was a violation of confidentiality/privacy. I had no way of knowing whether these files would be deleted or misused by Compaq at a later stage.
My reputation depends on maintaining the confidentiality of my clients. Under the circumstance, I was highly annoyed and I made the Compaq Engineer sign on their job card that they had taken back-up copies of my files and I took back my computer without having it repaired.
I am planning to sue Compaq for supplying a defective unit, which is quite a straightforward issue. My question is - can I also sue Compaq for violation of confidentiality/privacy by unauthorized copying of data files from my computer under the pretext of servicing my laptop computer?
Tel: +91 33 466 3635 / 463 6917 / 465 5481-2-3
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