Tue, 23 Mar 1999 20:40:54 EST
HIMEM Sys Problem
had CompUSA add 16 MB memory to his computer. Nothing but problems
thereafter with strange aborts. My son had me look at his computer
and I found that the memory test in the config.sys was off. I merely
turned it on. When we booted the computer displayed the message that HIMEM
Sys had detected
memory giving the address and directions where one could find information
about HIMEM. Clearly rational individuals would be led to believe
that there was a memory problem. A software module was telling us.
We had recently had memory installed. Took the machine back to technical
wouldn't even listen. One of their techies wanted to know if I had
changed anything. I said yes a had memory test turned on. He
responded "see you have changed something." He walked away.
The other techie told me that it was a software problem and then proceeded
to tell me that they would check out the machine and if it was not their
problem that they would charge me. I emphasized that I merely wanted
to have the memory, under warranty, checked out. After all, a software
module was warning us that we had unreliable
The Techie simply repeated, like a broken record, that I would have to
pay them if they determined that it was not their problem. I finally
asked for a manager. He repeated what his techies had recited but
he did take the machine for testing. A no point were they interested in
providing service or listening to me. Their only goal was to try
to intimidate me with "if we determine that it is not our problem you will
have to pay for the technician's time." I was amazed how they all
avoided eye contact and were extremely defensive. Incidentally, throughout
this no other customers were waiting. I was the only on there.
In fact, a clerk working near by had to find the man who was working at
the counter when I first arrived.