From: "John or Beth Gould" <email@example.com>
I walk into a CUSA store in
Henderson, NV ready to drop $2500 on a laptop. I narrow the choices down
to 2 machines, a Toshiba and an Apple. I ask the salesperson waiting on
me if I can view a DVD on both machines, (the resolution of such is a significant
issue for which computer I ultimately choose), he says sure, and then 15
minutes later, re-appears and says the store is not "Set up to do that".
I ask to speak to his manager and state that if they can't spend $10 on
a DVD so that customers can make an informed decision, then I'm not "Set
up to give them any money". The smug little asswipe then proceeds to explain
to me in a patronizing way that no stores (meaning any and all computer
stores) do this. I remind him that I am getting ready to walk out of their
store with $2500 in CASH to go deal with a competitor. They don't seem
real remorseful about anything that's occured thus far. 25 minutes later,
I've bought a laptop at a competitor's store, and YES they had absolutely
no problem getting a frigging DVD and letting my watch it on 2 machines.
Ironically, the salesperson that waited on my is an ex-employee of the
CUSA down the street, and says that the manager I dealt with has driven
several potential customers to his store.