Date: Mon, 01 Feb 1999 13:57:58 -0500
To: danny-marflake@pagenet.com
From: Guardian <guardian@OutoftheDark.com>
Subject: account # 065-301088

Dear Mr. Marflake,

I left a detailed message on your voice mail explaining my situation, but I would like to follow up with this e-mail to ensure that no more of my time is wasted on this issue.
As you will recall, you and I spoke in December regarding my pager account.  I was extremely dissatisfied with the service I received from Pagenet.
My credit card was not being billed as it was supposed to be, and I was being held delinquent. My pager service was suspended, without any prior notification to me.  In fact, I continued to receive bills marked "DO NOT PAY", stating that my charge card would be billed.
When I complained about the situation, I was called a liar by your accounting department. I was required to spend my time researching my credit card account to prove to Pagenet that the error was Pagenet's. The situation digressed from there.
When I carried my complaint to you, I made it VERY clear that I did not wish to continue as a Pagenet customer.  You offered to credit my account with the monies in question, and discontinue my pager service.  
Up until a few days ago it appeared that you had done so and that the matter had been resolved.  However, I have just received a statement from Pagenet listing a "reconnect fee" that will be applied to my charge card.
Mr. Marflake, I thought I had made myself quite clear, but evidently not.  I have ABSOLUTELY NO DESIRE TO EVER DO BUSINESS WITH PAGENET AGAIN!! 
I have canceled my account with Pagenet, and gotten a company (Skytel)  that is capable of handling a simple pager account without making a federal case of it.  I have not used the Pagenet pager since our conversation in December.  I acquired the Skytel account immediately, and they have been billing my credit card ever since without any difficulty (maybe you should have your accounting department give Skytel a call and find out how they do that?).  I certainly at no time authorized that my Pagenet account be "reconnected".

This is a perfect example of why I do not ever wish to even hear the name "Pagenet" mentioned again.
Pagenet is a nightmare.  Pagenet is a clusterfuc.  GO AWAY AND LEAVE ME ALONE!!!!

Betsy Ashby