 From:
"CBC Quarterdeck (CBCHUE)" <CBCQuarterdeck@cbchue.navfac.navy.mil>
To whom it may concern. In today's day and age consumers live and die by a company's product warranty. Nine out of ten consumers buy a product because it has a good warranty. Trusting in the company's product and their sound proof warranty. It is a sad day in America when an upscale company such as Compaq, who made 387 million in profits the second quarter of last year from its customers, does not up hold their end of the bargain. Compaq will lead the customer to believe, in BOLD PRINT, on all television and newspaper ads they have a 1-year warranty on the Compaq Presario 7000 series and all of its hardware. I use my Compaq Presario 7000 series for all of my College schoolwork, but now I cannot because my DVD/CD-ROM has failed. I was confident that all I would have to do is call Compaq and they would fix my problem, I WAS SADLY MISTAKEN! Some incompetent person with poor customer service skills at Compaq services tells me that more than likely my DVD/CD-ROM is a software problem and not a hardware problem and Compaq will have to charge me $40.00 over the phone to trouble shoot the problem or my second choice is to buy a new DVD/CD-ROM. This is absurd. Then he asks me if California has had any large storms that could have caused my DVD/CD-ROM to fail. How incompetent does that sound? I'll tell you what it sounds like, Sounds like Compaq doesn't care about the consumer at all and then wants more money to up hold their so called full proof 1 year warranty. Michael D. Capellas CEO of Compaq states, "It's about listening and solving customer's problems. It's about being passionate and proud in everything we do. We have an unbelievable heritage of pride. It's about driving innovation and building cool stuff. It's about partnering for customer advantage. We are really, really good at partnering. It's
about
continuing to communicate openly and honestly. It's about doing what
you
say. And oh, by the way: it's about having fun." "We spend $1.7 billion
a year on research and development in our product groups." Is this just
an idle statement or does Compaq firmly believe and practice this
statement?
According to my experience, I believe this statement is just corporate
propaganda! Now I must say that I feel it is my duty to post this
message
all over the Oxnard college campus and every person that asks my advice
on what company has a good quality product, DO NOT BY A COMPAQ
PRESARIO.
Compaq does not stand behind their product or their warranty.
Signed,
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