 From:
Fdoa119@aol.com
It is one thing to have various problems with a computer, but another to have incompetent and indifferent tech support. I had my Compaq Presario 1200 Notebook for 3 months before I lost the first hard drive. First I had problems with the sound drivers, then I had problems with windows ME program and finally with the hard drive. When the hard drive totally crashed (only 3 months old) I spent almost two hours trying to get help from technical support. 4 individuals (one brain dead, one total indifferent, one telling my that my year warranty did not include the hard drive and one that disconnected me,) the last tech told me to send it back and it would be two weeks before I would get the machine back. Two weeks for a person that works on the road is untenable. The second Hard Drive lasted three months. The machine locked up and was not restorable when I was in South America. I was without a computer for 2 more months. When I returned to the USA I went through hell again with the customer service (oxymoron with Compaq). The service representative and supervisor are from India or Pakistan and their English is very difficult to understand. They have to have me read and reread and reread again the basic information to them (serial number, etc.). Another sad state of affairs at Compaq/HP. Finally they sent me the box to return the machine and assured me that I would get top priority (as I was to return to S.A.). Two weeks passed and when I called (five days before leaving for S.A.) they said they could not find my computer. Un*&%$#&^ believable! I cannot stress strong enough... AVOID COMPAQ. The quality is Poor and the service is nonexistent. Now I am stranded without a computer. I lament the day I bought this computer.
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