Utterly disappointed in Compaq Service

From: Methode24@aol.com
Message-ID: <fc.20516724.2af50d9b@aol.com>
Date: Sat, 2 Nov 2002 06:14:35 EST
Subject: Utterly disappointed in Compaq Service
To: CyberPagan@outofthedark.com
CC: mbuto2k34@hotmail.com

I purchased my Mobile laptop Compaq Presario 1200Z from a mail order Company in August 2001. The machine  started to misbehave by October 2001, frequently sliding into hibernation, and finally crashed by mid-December 2001. Actually, prior to the crash, I was no longer able to get on the Internet,  even on the network at the office. The restore CD that came with the laptop could not do the job. So I called the Compaq Service. After at least twelve attempts, I was able to talk to a live person who, I must admit, was kind on the telephone. In brief, I shipped the machine to them. When it was returned, I could hardly recognize it. The  silver-coated top  was covered with black scratches all over. I had to check the serial number  to make sure it was really my own. I read on the instructions that came with the computer which state that you have to call them within 24  hours if you notice  anything wrong. Well, I did just that, and notified them that they had damaged  the top. After  being  bounced to three different people,  one person who was introduced as the service manager diverted  me to the Parts Department. By that time I had been on the phone for 48 minutes. The telephone kept ringing until I gave up. 
Meanwhile,  I had to reinstall all my software. In February 2002, it crashed again. I called them, sent the darn thing back, and I  asked them to restore the  ruined top. The guy promised to add my request  to the repair chart. Three weeks later, I received a notice in the mail urging me to call them. When I did call, I was asked  to pay $150.00  before they could  clean/restore the top!. I simply told them to forget that part and to return my computer as soon as possible. This time, the laptop arrived without the battery door. That was in late April 2002. I called them and notified them about the problem. Before I could get an answer, I was told to make sure to purchase an extended warranty, even though the first one was still in effect. I refused of course. Guess what, July came and went, August came and went and the  promised  replacement had not arrived. September 2002, I called them and asked them what was going on. They gave me the FedEx tracking number to check with them; presumably  the  item had been shipped in July. When I contacted FedEx, I found out  that the parcel  had been sent to the right number  only nine  blocks from my residence. FedEx advised me to contact Compaq  AGAIN, which I did. Three days ago I upgraded from Windows Millenium to XP and the machine seems to respond. I can now  surf the internet with no problem.  But guess what!  I am STILL waiting for that battery door  shipment, a bit more like waiting for Godot.
Disenchanted
mbuto2k34@hotmail.com